How I revamped the Call Center demo

This file, my first branching scenario, was created almost one year ago for the Weekly Challenge #47. Although I was happy with the result, with time I realised that having no audio, users were forced to focus on dialogs and characters expressions at the same time, overloading their visual channel. This condition is better known as The Redundancy Principle.

I decided to improve this scenario by applying Allen’s CCAF model:TouristOffice-BeforeAfter

The Context: Sara working at the Tourist Information Office of Barcelona

The Challenge: helping Sara by answering phone calls on her first day on the job.

The Activity: applying phone etiquettes and providing accurate information in different calls.

The Feedback: the learner receives instant feedback on every choice, and at the end the activity, a graded score and the tourist’ comment from the “Quality survey”.

Click on the image to launch the new version

What I decided to preserve:

  • The characters
  • The colour palette
  • The basic information about the tours in the city of Barcelona

What I modified:

  • The fonts
  • The layout: cleaner, more focused on the activity than on the character’s details and poses.

What I added:

  • Objectives and Guidelines for this Module
  • Custom navigation buttons and Menu
  • Three Number variables to track the learner’s progress

It is highly likely that when another year has passed, I’ll rework the demo again, but this is the best way to learn, don’t you think?

 

Learn how to build a custom navigation player in Storyline

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s